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The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA)
IT Helpdesk is a technical support role responsible for assisting users with computer hardware, software, network, and system-related issues. The role involves troubleshooting problems, responding to user concerns, providing technical guidance, documenting incidents, and escalating complex issues
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