Job Summary The Technical Support Specialist L2 serves as the Tier 2 escalation point for technical support within the organization, working closely with the Helpdesk Technician I and the Network & Security Analyst. This role goes
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Position Summary: The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient
Operations Assistant / Cebu, PH About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is
Position Summary: The Membership Accounting Analyst is responsible for the timely and accurate resolution of discrepancies identified in the Enrollment, Billing and/or Reconciliation processes. The analyst will review documentation, work items in queues and correct errors,
Grievance Analyst About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Position Summary: As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. CSR will handle all incoming
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessary, systemic and process correction
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessary, systemic and process correction
Proposal Management Specialist (Bid Proposal) Helpware | Revenue Strategy | Manila or Cebu Role Overview The Proposal Management Specialist owns the production, quality, and competitiveness of inbound and outbound bid responses in support of our Sales Organization.
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Global HRIS System Lead Location Remote or on-site (depending on location) – specifically Philippines, Ukraine, Uganda, Mexico Position Description The Global HRIS Manager will be the owner and strategic lead for BambooHR (BHR) across the organizations
Position Summary: Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head. Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs,
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Role Summary The Product Manager, AI OCR & IDP owns the complete lifecycle of Helpwares short-cycle document-processing engagements – from bidding and SOW closure through OCR/IDP configuration, development oversight, and final delivery of work product. This is
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of