Descripción del Puesto Profesional con más de 5 años de experiencia en entornos de Unified Communications (UC) y Contact Center. Experiencia en diseño, implementación y soporte de soluciones de colaboración y Contact Center utilizando tecnologías como
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Responsibilities Main Objectives and Duties Reports Deliver hourly, daily, weekly, and month-to-date reports as required. Analyze forecasts and identify deviations for the previous day and current day. Determine root causes of misses and variances. Ensure report
Responsibilities Main Objectives and Duties 1. Communicates any system downtimes to all stakeholders Communicates any system downtime to all stakeholders Escalates any system downtime and tool issues to Qualfon and the account’s management Communicates relevant information
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
As a Sr. Operational Excellence Consultant, you play a pivotal role in shaping how the organization works, delivers value, and continuously evolves. This role goes beyond driving projects—it is about influencing outcomes, empowering teams, and creating
The Arts & Culture Program Development Associate Manager designs, develops, and implements Ayala Museum programs and activations under the Public Engagement and Partnerships Department. The role encompasses initiatives in Tours, Education, the Filipinas Heritage Library (FHL),
Essential Duties and Responsibilities: 1. Collaborate with stakeholders, including Contact Centre, Digital, Ecommerce, and IT Teams, to gather and document detailed business and technical requirements. 2. Analyse and translate business needs into clear and actionable user
Summary of the role As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure,
Role: L1/ L2 Telephony Engineer , Hands-on experience with NICE CXone Location: Manila, Philippines Mode: Work from Office * L1 Telephony Engineer – 1 Position * L2 Telephony Engineer – 1 Position L1 Telephony Engineer (2–5
Team Leader (Spanish speaker) Duties and Responsibilities: Ensures that the team and staff meet the account’s productivity standards. Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set
Ensure a consistently positive customer experience through leadership of projects and through ownership of metrics across multiple teams within the business unit that will result in short- and long-term improvements to customer experience, efficiency or winning
Key Responsibilities: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily,