About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Responsibilities Main Objectives and Duties Reports Deliver hourly, daily, weekly, and month-to-date reports as required. Analyze forecasts and identify deviations for the previous day and current day. Determine root causes of misses and variances. Ensure report
Responsibilities Main Objectives and Duties 1. Communicates any system downtimes to all stakeholders Communicates any system downtime to all stakeholders Escalates any system downtime and tool issues to Qualfon and the account’s management Communicates relevant information
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
As a Sr. Operational Excellence Consultant, you play a pivotal role in shaping how the organization works, delivers value, and continuously evolves. This role goes beyond driving projects—it is about influencing outcomes, empowering teams, and creating
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us,
Job Title:Sr. Technical Representative, IT Operations (TCF) Job DescriptionWere Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused,
Key Responsibilities: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily,
Work schedule: Predominantly Night Shift Work setup: Temporary Hybrid (Onsite once a week) Start Date: ASAP Work Location: BGC Taguig The Senior Telecom Analyst is a hands-on and dynamic role, maintaining the companys customer facing Contact
Work schedule: Predominantly Night Shift Work setup: Hybrid Start Date: ASAP Work Location: BGC Taguig The Senior Telecom Analyst is a hands-on and dynamic role, maintaining the companys customer facing Contact Center omni-channel platforms and corporate
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels
Summary of the role: -As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations
Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is