At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture
JOB SUMMARY The Quality Assurance (QA) Analyst ensures that all Dermorepubliq products comply with established quality standards, regulatory requirements, and internal specifications. The role supports product development, supplier qualification, manufacturing oversight, documentation control, and batch release
ROLE OVERVIEW This role leads to the day-to-day operations of a team of IT Support, ensuring effective troubleshooting, root cause analysis, and maintains, configures and repairs an organization’s computer hardware, software issues. The position requires strong
Descripción del Puesto Profesional con más de 5 años de experiencia en entornos de Unified Communications (UC) y Contact Center. Experiencia en diseño, implementación y soporte de soluciones de colaboración y Contact Center utilizando tecnologías como
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE
Key Roles & Responsibilities: Overview Will offer technical training and coaching on the OE broad disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business
The Arts & Culture Program Development Associate Manager designs, develops, and implements Ayala Museum programs and activations under the Public Engagement and Partnerships Department. The role encompasses initiatives in Tours, Education, the Filipinas Heritage Library (FHL),
Essential Duties and Responsibilities: 1. Collaborate with stakeholders, including Contact Centre, Digital, Ecommerce, and IT Teams, to gather and document detailed business and technical requirements. 2. Analyse and translate business needs into clear and actionable user
Summary of the role As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure,
Role: L1/ L2 Telephony Engineer , Hands-on experience with NICE CXone Location: Manila, Philippines Mode: Work from Office * L1 Telephony Engineer – 1 Position * L2 Telephony Engineer – 1 Position L1 Telephony Engineer (2–5
Team Leader (Spanish speaker) Duties and Responsibilities: Ensures that the team and staff meet the account’s productivity standards. Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set
Ensure a consistently positive customer experience through leadership of projects and through ownership of metrics across multiple teams within the business unit that will result in short- and long-term improvements to customer experience, efficiency or winning
Key Responsibilities: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily,
Work schedule: Predominantly Night Shift Work setup: Temporary Hybrid (Onsite once a week) Start Date: ASAP Work Location: BGC Taguig The Senior Telecom Analyst is a hands-on and dynamic role, maintaining the companys customer facing Contact
Work schedule: Predominantly Night Shift Work setup: Hybrid Start Date: ASAP Work Location: BGC Taguig The Senior Telecom Analyst is a hands-on and dynamic role, maintaining the companys customer facing Contact Center omni-channel platforms and corporate
Overview : Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account