Description We are growing and were seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective: The Real-Time Analyst is responsible for
Overview Main Objectives and Duties 1. Reports Deliver hourly, daily, weekly, and month-to-date reports as required. Analyze forecasts and identify deviations for the previous day and current day. Determine root causes of misses and variances. Ensure
Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the
Essential Functions/Core Responsibilities • Supervise day-to-day scheduling activities for assigned or supported accounts using manual and/or automated WFM systems. • Support the collection and maintenance of historical data used for trending, including call volume, AHT, service
Overview : Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member
Overview : Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member
CAN START ASAP! Location will be either Quezon City or Taguig City. Competitive Salary! Overview : Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards
Position : Operations Sr Team Leader Department : Operations Overview : Accomplishes all of the roles and responsibilities of a Team Leader. Acts as the default Operations leader during the absence of the Operations Manager around
Role: Workforce Assistant Manager Location: Alabang Muntinlupa Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various departments on
Position : Operations Manager Location: Ayala Mall Vertis North, Corporate Center 3 or Cyberpark Tower 3, Araneta Cubao Department : Operations Overview : Ensures the profitability of the account/s / program/s by making certain that client
Position : Operations Manager Department : Operations Overview : Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained