Overview of the Role The purpose of the Client Services Manager (CSM II) is to motivate, inspire, and support the team members. The CSM II encourages, nurtures, mentors, and ensures that the team members are set
About the Role When a guest calls or texts us, its rarely because their trip is going well. Theyre checking in late and cant find the lockbox. Theyre standing outside a unit that wont unlock. Something
WHAT YOULL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor, and motivate teammates to consistently deliver excellent service Monitor real-time performance metrics and step in proactively
What Youll Do Pre-planning Creation of initial schedule based on available data from DPT (designs, CFAs) Benchmarking of durations vs actual productivities of other comparable Rockwell Projects) Provide detailed computation of assumed durations per scope of