Key Responsibilities Design and develop training content and learning materials. Collaborate with stakeholders to identify training needs. Update and improve existing learning programs. Ensure training content aligns with business goals and learning standards. Evaluate training effectiveness and
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means
Job Title:Sr. Consultant, Global Analytic Insights Job DescriptionWere Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered,
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered
Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Position: Operations Team Leader Location: Quezon City Overview: Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback,
Overview The Functional Consultant is responsible for the successful Zendesk Implementation and configuration of Zendesk solutions. This individual will work closely with clients to understand their business needs and translate them into effective Zendesk configurations. Client
Position: Operations Team Leader Location: Quezon City Overview: Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback,
Location: Vertis, Quezon City Work Set Up: 100% Onsite Shift: Shifting ( Morning, Mid, Shift) Overvie w: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the
Work ScheduleStandard (Mon-Fri) Environmental ConditionsOffice Job Description Job Description Business Job Title: Order-to-Cash Analytics Manager Career Band: 07 Career Track: Management Position Location: Manila, Philippines Direct Reports: Yes When you are part of Thermo Fisher Scientific,
We’re looking for a Senior Cloud Security Manager to join our Global Tech team at MBPS. In this role, you will play a key, dynamic role in modernizing our customer interactions, helping to integrate analytics, business intelligence
Position Title: CRM Specialist Location: Quezon City Setup: Day Shift / On-site Job summary We are looking for a proactive Customer Relationship Management (CRM) Specialist to support the development and execution of customer engagement strategies across
Job description: - Manage and optimize AI prompts and conversation flows - Design structured prompts to improve response accuracy and quality - Monitor chatbot performance, logs, and dashboards - Troubleshoot issues such as misclassifications, drop-offs, and response