Serve as the first point of contact for customers across phone, email, and ticket-based support channels. Handle a high volume of inbound customer enquiries while maintaining a professional, customer-focused approach. Respond to customer enquiries relating to
Provide frontline support across the claims function within a mechanical breakdown warranty and insurance environment. Manage a high volume of inbound claims enquiries and customer interactions across phone and administrative channels. Assist customers with claim lodgement
Develop and execute SEO and AEO-driven content strategies aligned with commercial objectives. Identify high-intent search queries, prompts, and topics relevant to each business division. Create content designed to rank in both traditional search engines and AI-generated