Provide frontline support across the claims function within a mechanical breakdown warranty and insurance environment. Manage a high volume of inbound claims enquiries and customer interactions across phone and administrative channels. Assist customers with claim lodgement
Serve as the first point of contact for customers across phone, email, and ticket-based support channels. Handle a high volume of inbound customer enquiries while maintaining a professional, customer-focused approach. Respond to customer enquiries relating to
Develop and execute SEO and AEO-driven content strategies aligned with commercial objectives. Identify high-intent search queries, prompts, and topics relevant to each business division. Create content designed to rank in both traditional search engines and AI-generated
Implement Quality Management Systems. Manage timely and effective resolution of customer feedback. Works with operations team in addressing internal quality issues and RMAs per assigned area. Provide immediate quarantine and accurate disposition of non-conforming materials and