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Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities:
The Opportunity This is not your typical analyst seat. You will be embedded in the frontlines of one of the Philippines’ best hospital acquisition platforms, working directly on majority-stake deals that shape the future of healthcare in