POSITION SUMMARY NOC Analyst will provide day-to-day network, application, AI, cloud, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
Key Responsibilities 24×7 real-time monitoring of security alerts Incident classification, investigation, containment, and resolution Ticket handling using Remedy and ServiceNow Timely escalation as per defined escalation matrix Coordination with internal teams and vendors Participation in incident
Desired Competencies (Technical/Behavioral Competency) Must-Have Deep understanding of TCP/IP, DNS, DHCP, VLANs, Subnetting, Routing (OSPF/BGP/EIGRP), and Switching protocols. Hands-on experience with enterprise firewalls, VPNs, load balancers, and proxies. Network configuration, monitoring, and troubleshooting on Cisco, Juniper,
PRIMARY RESPONSIBILITIES: 1. Technical Consulting Services (architecture & design) a. Providing subject matter expertise in the form of non-functional requirements to projects and strategic Linux initiatives b. Attending to ongoing compliance requirements - advise on Linux