Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for
Your missionThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The
About The Role Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. Were hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our enterprise
We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. Key Responsibilities Network Monitoring
The Tier 4 IT Support / NOC Engineer is the final and highest level of technical escalation within the organization, positioned above Tier 3. This role owns the resolution of the most complex, highest-impact, and highest-visibility cases,
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response
Primarily handles the Tier 3 and Proactive Team. Regular status meeting with NOC Manager to ensure set goals or direction for the team is achieved. Feedback from the Tier 3 and Proactive Team Leaders. Create and execute
Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the team. Monitor and submit reports about Team’s performance progress on action plans communicated by management team. Delegate tasks for tickets,