POSITION TITLE: Customer Service Coordinator I REPORTING TO: Team Lead, Customer Experience LOCATION: Cebu, Philippines Summary Description: The Customer Service Coordinator I is the front-line point of contact of our customers who needs to get a
Overview The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality
About Vivant Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States. We operate in a high-performance, fast-paced environment where uptime,
Overview of the Role The purpose of the Client Services Manager (CSM II) is to motivate, inspire, and support the team members. The CSM II encourages, nurtures, mentors, and ensures that the team members are set
Are You Ready to Lead Like an Operator - Not Just Manage a Gym? Were not looking for seat-fillers, hype men, or ego-driven fitness veterans. Were building a club-level execution machine, and we need a Club
Senior E-Commerce Data & Catalog Specialist Full-Time | E-Commerce | Multi-Market *Urgent and can start in the first week of July About the Role We are looking for a Senior E-Commerce Data & Catalog Specialist to
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for
WHAT YOULL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor, and motivate teammates to consistently deliver excellent service Monitor real-time performance metrics and step in proactively
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Location: Cebu (Onsite) Availability: Immediate joiners preferred Job Summary: The Operations Supervisor (Team Leader) will lead and manage a team of B2B sales agents within a BPO/call center environment. This role is strictly focused on driving
Bloom Virtual is a leading provider of offshore business support and outsourcing services which include virtual assistance, offshore recruiting, and sales development - committed to attracting and retaining top talent. Following new customer acquisition and company
What Youll Do Pre-planning Creation of initial schedule based on available data from DPT (designs, CFAs) Benchmarking of durations vs actual productivities of other comparable Rockwell Projects) Provide detailed computation of assumed durations per scope of