Job TitleSpatial Data Manager Job Description SummaryThe Spatial Data Manager (SDM) is responsible for the day to day functionality of the client’s Space Management platform, ensuring accurate CAD floor plans, occupancy data, and reliable regular or ad
Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Directors strategy into an annual optimization roadmap, prioritized analytical studies, reporting standards, service commitments and measurable productivity objectives.
Job Responsibilities Compile, analyze, review, forecast, and trend complex data Present analysis and interpretation for operational and business review and planning Support short and long term operational / strategic business activities through analysis Develop recommended business
Position Title: Capacity Planner Department: Workforce Management (WFM) Reports To: Senior Workforce Manager Position Summary The Capacity Planner is responsible for developing short-, medium-, and long-term staffing plans that ensure the business has the right number of people,
Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met
About the Company VXI Global Solutions is a business process outsourcing leader specializing in customer service, customer experience management, and digital solutions for global brands. Founded in 1998, the company has more than 40,000 team members
Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and