Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
Position Summary In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
Job Title: Advanced Specialist - BPO Management As an Advanced Specialist - BPO Management, you will bridge the gap between financial forecasting and daily operations, ensuring the organization is staffed effectively to meet customer demand. This
Overview The Assistant WFM Manager is a junior manager who manages Schedulers. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.
The Real-Time Analyst (RTA) serves as the operational command center for the Customer Experience team, responsible for real-time performance monitoring, workforce optimization, and service level management across both internal and vendor-supported operations. This role extends beyond
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are
JOB DESCRIPTION DETAILS PRIMARY DUTIES & RESPONSIBILITIES Performance of statutory audits of regulated insurance entities in line with the following key laws and regulations: The Insurance Business Law, 2002 The Insurance Business Rules and Guidance, 2021
Main Duties and Responsibilities: Maintenance, analyses, and enhancement of databases extracted from various reporting and business intelligence tools/software (e.g., PowerBI). Said databases will serve as repository of historical and projected business information and plans Analyses of
The Real Time Analyst (RTA) is responsible for monitoring real-time operational performance and ensuring service levels, productivity, and staffing requirements are met across the contact center or business operations environment. The role focuses on intraday workforce
Job Description: Primarily focused in leasing out of the projects to deliver occupancy targets of Mall Offices. The role also includes periodic review and recommendation of process improvement in Leasing to optimize the Department’s performance and productivity.
POSITION DESCRIPTION The Office Leasing Manager is responsible for managing the leasing process for office spaces, with a focus on the BPO and IT-BPM sectors. This includes prospecting new tenants, negotiating lease agreements, and maintaining strong
The WFM Real-Time Management (RTM) Specialist is responsible for monitoring and managing intraday operational performance to ensure optimal service levels and resource utilization. This role requires expertise in Verint Workforce Management tools, strong analytical skills, and
What does a Workforce Manager really do? Think of yourself as one of the key leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of
Qualifications: Bachelors degree graduate, any field. 3 years of WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or
Qualifications: Bachelors degree graduate, any field. 3 years of WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or
Qualifications: Bachelors degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or