Responsibilities Ensure delivery of day-to-day tasks meet team expectations and goals. Manage both standard and escalation processes and requests. Communicates effectively with customers. KPI management and reporting. Experience 0-1 years of related work experience Knowledge &
SUMMARY Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services
Role Overview The Senior Accountant will support the finance, accounting, payroll, reporting, compliance, and administrative requirements. The role requires a highly experienced, stable, and mature professional who can work independently, manage recurring accounting deadlines, liaise with
Key Responsibilities Real-Time Monitoring: Observe live operations, including call center activity, agent availability, or system performance, using specialized software Data Analysis: Interpret real-time metrics to identify trends, anomalies, or potential issues affecting service delivery Resource Management: Adjust staffing,
Job Brief The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the companys strategic objectives, directly
Overview The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions
About Kolivri Kolivri is an AI voice agent platform built for real business calls. Within minutes, any business can launch a live voice agent that answers calls 24/7, understands intent, takes action, and hands off to a human
Read this first This role begins with hands-on client work. Youll spend your first weeks supporting US-based clients directly and learning our business from the ground up. Once youve built that foundation, youll gradually take on
Role: Operations Manager Location: Cebu Qualification: Any Graduates Responsibilities: • Managing Daily Operations • Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance • 1st Level Escalation Handling - handle issues that
YOUR NEXT CAREER MOVE STARTS HERE! Alorica is preparing in expanding our Content Moderation Team! Were looking for passionate and experienced professionals to join our growing team! 1.Sr. Operations Manager Responsibilities: Oversee the day-to-day operations of the contact
Set-up and Location: ONSITE - Ayala Mall Ayala Center Cebu, Bohol Street, Cebu Business Park, 6000 Work Schedule: Dayshift Philippine Time Employment Type: Full-time Ready to do work that actually excites you? The IT Administrator (Entry-Level)
Work Setup: Onsite (Cebu) Function: Operations Required Educational Attainment: At least 3 years in college (No back subjects). Preference: Allied Health Sciences or Medical-related courses. Required Experience: Minimum of 1 year of Team Lead experience in a
Work Setup: Onsite (Cebu) Function: Quality Excellence Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement
Location: Cebu Work setup: Full onsite Schedule: Monday to Friday, Dayshift Job Summary The Credit and Collections Manager is responsible for leading the companys credit and collections function to ensure strong cash flow, minimize delinquencies, and
Location: Cebu Work setup: Full onsite Schedule: Monday to Friday, Dayshift Job Summary The Credit and Collections Manager is responsible for leading the companys credit and collections function to ensure strong cash flow, minimize delinquencies, and
What youll do: Provide real-time support on assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
We are looking for an experienced and results-driven Team Lead to manage a healthcare account within a BPO setting. The role involves leading a team, ensuring service level targets are met, and maintaining compliance with healthcare
Country Manager, South East Asia - Unbound Travel Group (Remote / Flexible) The Unbound Travel Group is a growing collective of specialist travel brands, including India Unbound, Sri Lanka Unbound, Remarkable East and Asia Unbound. Founded
We are looking for a knowledgeable and proactive Subject Matter Expert (SME) to support operations by providing guidance, resolving complex issues, and ensuring process adherence. The SME will serve as a key point of contact for agents and
The Production Lead is responsible for production activities, schedule confirmation and exceptions management. Coordinates workflow to ensure products are manufactured safely, efficiently, and according to quality standards. This role serves as a bridge between accredited co-packers