JOB MANDATE CUSTOMER SERVICE OFFICER (VOICE & NON-VOICE) Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
JOB DESCRIPTION Responsible for the overall relationship of the Bank with the client, generate business from existing and prospect Commercial Accounts. Manage and monitor accounts to ensure attainment of individual business and revenue targets, maintain portfolio
Job Mandate Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject