POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
Key Responsibilities/Accountabilities: • Should have good client relationship (both internal and external) • Coordinates with all departments to ensure that the Quality Targets are met • Designs the Quality Management System that standardizes and documents all
Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote The Service Delivery Solutions Architect is responsible for the review and evaluation of operational solutions submitted
Are you a natural quality champion who lives for process excellence, data insights, and team development? As our next Service Quality Supervisor , you won’t just be tracking metrics—you’ll be a vital leader helping drive exceptional