We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners,
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we
About Us As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth.
Job Description The Consultant COPC and Process Excellence is a high-impact, strategic leadership role responsible for governing, designing, and optimizing operational processes aligned with the COPC (Customer Operations Performance Center) framework. This role bridges the gap between complex
Job Description (Key Responsibilities) Training Ensure that training is delivered to all new employees as per the training calendar. Identify and assess training needs through job analysis, quality scores, performance appraisals, and consultation with respective managers.
Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote The Service Delivery Solutions Architect is responsible for the review and evaluation of operational solutions submitted
Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential Functions
Job Title: Quality Manager Skills: Overall work experience of 6-8 years with at least 4 years’ experience as Quality Manager or similar. Preferably in a BPO setting. Experience: Exposure to Quality Methodology (COPC, Six Sigma, LEAN). Location:
Job Responsibilities: Performance Management Define and manages achievement of client performance objectives Responsible for meeting client Service Level Agreements for quality On-going management of Quality systems, processes, and procedures Plan and conduct internal Quality assurance audits
Job Title: Quality Analyst (QA) – BPO Job Summary The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions for a VOICE process. The role ensures adherence to client requirements, company
Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for
Reporting to the Associate Director , the Sr. Manager – Quality Cap dev is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
Role: • Reporting to the Sr. Group Manager • To drive improvement initiatives assigned Key Responsibilities/Accountabilities: • Group Manager for Quality is responsible in driving performance to meet all Quality metrics • Should have good client
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,