POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
Qualifications : • Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale, required • Demonstrated ability to lead enterprise level Training
Key Responsibilities/Accountabilities: • Should have good client relationship (both internal and external) • Coordinates with all departments to ensure that the Quality Targets are met • Designs the Quality Management System that standardizes and documents all
We are looking for an experienced Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational
Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote The Service Delivery Solutions Architect is responsible for the review and evaluation of operational solutions submitted