Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we
POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,
Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential Functions
Essential Duties and Responsibilities Spearheads the Quality team in identifying gaps from new hires to tenured agents Plan, develop and implement strategies for performance management and personnel development to meet organizational goals within agreed budget and
Are you a proven leader passionate about driving exceptional customer experiences and developing high-performing teams? We are seeking a dedicated and analytical Senior Customer Experience Manager to oversee our CE Team Leads, maintain high Customer Experience
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX
Job Expectations: Position Type: Experienced - Manager Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - Alabang, Muntinlupa Work Schedule: Weekdays; Night Shift Industry: IT Services & Consulting (BPO) About the Job: