About Us As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth.
The Opportunity Reporting to the Head of MBPS Actuarial Consulting and Program Management, the Actuarial Business Manager plays a critical role in driving the performance management and governance of the MBPS Actuarial function. This role partners
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners,
Job Description The Consultant COPC and Process Excellence is a high-impact, strategic leadership role responsible for governing, designing, and optimizing operational processes aligned with the COPC (Customer Operations Performance Center) framework. This role bridges the gap between complex
As the Senior Training and Quality Manager for Booth’s Global Managed Solutions, you will serve as the strategic architect of our human capital development and operational excellence framework across our Managed Solutions hubs in Manila and
Role: • Reporting to the Sr. Group Manager • To drive improvement initiatives assigned Key Responsibilities/Accountabilities: • Group Manager for Quality is responsible in driving performance to meet all Quality metrics • Should have good client
Job Title: Quality Analyst (QA) – BPO Job Summary The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions for a VOICE process. The role ensures adherence to client requirements, company
Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
Job Responsibilities: Performance Management Define and manages achievement of client performance objectives Responsible for meeting client Service Level Agreements for quality On-going management of Quality systems, processes, and procedures Plan and conduct internal Quality assurance audits
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,
Essential Duties and Responsibilities Spearheads the Quality team in identifying gaps from new hires to tenured agents Plan, develop and implement strategies for performance management and personnel development to meet organizational goals within agreed budget and
Are you a proven leader passionate about driving exceptional customer experiences and developing high-performing teams? We are seeking a dedicated and analytical Senior Customer Experience Manager to oversee our CE Team Leads, maintain high Customer Experience
Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential Functions
Job Expectations: Position Type: Experienced - Manager Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - Alabang, Muntinlupa Work Schedule: Weekdays; Night Shift Industry: IT Services & Consulting (BPO) About the Job: