Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
The Opportunity Reporting to the Head of MBPS Actuarial Consulting and Program Management, the Actuarial Business Manager plays a critical role in driving the performance management and governance of the MBPS Actuarial function. This role partners
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners,
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we
Job Description The Consultant COPC and Process Excellence is a high-impact, strategic leadership role responsible for governing, designing, and optimizing operational processes aligned with the COPC (Customer Operations Performance Center) framework. This role bridges the gap between complex
As the Senior Training and Quality Manager for Booth’s Global Managed Solutions, you will serve as the strategic architect of our human capital development and operational excellence framework across our Managed Solutions hubs in Manila and
Job Title: Quality Analyst (QA) – BPO Job Summary The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions for a VOICE process. The role ensures adherence to client requirements, company
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,
Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential Functions
Essential Duties and Responsibilities Spearheads the Quality team in identifying gaps from new hires to tenured agents Plan, develop and implement strategies for performance management and personnel development to meet organizational goals within agreed budget and
Are you a proven leader passionate about driving exceptional customer experiences and developing high-performing teams? We are seeking a dedicated and analytical Senior Customer Experience Manager to oversee our CE Team Leads, maintain high Customer Experience
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
Are you a quality leader who can build strong governance, drive operational excellence, and turn quality insights into meaningful business impact? As our next Director, Global Quality , you will lead the organization’s quality strategy, governance,
Job Title: Quality Manager Experience: 6–8 Years (with at least 4 years in a Quality Manager or similar leadership role) Skills: Quality Management, Performance Management, Team Leadership, Process Improvement, COPC, Six Sigma, Lean Methodology, Data Analytics, Statistical
Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote The Service Delivery Solutions Architect is responsible for the review and evaluation of operational solutions submitted
Job Responsibilities: Performance Management Define and manages achievement of client performance objectives Responsible for meeting client Service Level Agreements for quality On-going management of Quality systems, processes, and procedures Plan and conduct internal Quality assurance audits
Job Expectations: Position Type: Experienced - Manager Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - Alabang, Muntinlupa Work Schedule: Weekdays; Night Shift Industry: IT Services & Consulting (BPO) About the Job: