Job Title: Contact Center Speech Analytics Specialist Job Summary The Contact Center Speech Analytics Specialist is responsible for analyzing customer interactions to enhance overall customer experience, identify key performance drivers, and support strategic decision-making. This role involves using advanced speech analytics tools
Key Responsibilities: • Design and maintain categories, phrases, and acoustic models to identify call drivers and agent behaviors. • Perform call redaction to mask sensitive information, ensuring strict adherence to privacy and data protection regulations. •
Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles,
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites
Spectrum One is Hiring The Opportunity Spectrum One is a strategic engineering partner for high-growth startups and established corporations. Since 2015, we have helped our clients raise over $150M in funding. We are a profitable business
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
This role is open to candidates based in Bacolod City. Candidates are required to report onsite. Since 1998, weve been on a mission to reshape how players interact with their favorite games, growing into a global
This role is open to candidates based in Bacolod City. Candidates are required to report onsite. Since 1998, weve been on a mission to reshape how players interact with their favorite games, growing into a global
We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global
We are looking for an experienced Senior Quality Manager to lead quality operations across multiple campaigns within a fast-paced BPO/contact center environment. The role is responsible for driving quality performance, leading a team of Quality Managers,
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first
Key Responsibilities: • Design and maintain categories, phrases, and acoustic models to identify call drivers and agent behaviors. • Perform call redaction to mask sensitive information, ensuring strict adherence to privacy and data protection regulations. •