Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has a Specialist, Case Management role available. Only candidates located in the Philippines to apply. Job Summary: This role reports to the
Are you motivated by delivering high-quality people services, solving operational challenges, and helping shape how HR services are delivered at scale? Do you thrive in a shared services environment where accuracy, service mindset, and continuous improvement
Are you motivated by delivering high-quality people services, solving operational challenges, and helping shape how HR services are delivered at scale? Do you thrive in a shared services environment where accuracy, service mindset, and continuous improvement
Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for the