• Determines queue personnel needs during times of heavy call volume. • Provides schedules for contact centers to ensure maximum performance. • Forecasts daily contact and technician availability. • Monitors incoming queues and ensures technicians are
Roles & Responsibilities: Oversee agent schedules and shift activities in real-time to effectively manage ongoing changes, agent adherence, and absenteeism. Continuously update and adapt skilling strategies throughout the day to ensure service level targets are consistently
About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into
Job Summary: JOB DESCRIPTION – Planning Assistant Location: Taguig City, Philippines Division: Fan Support Line Manager: Senior Manager, APAC Workforce Planning Contract Terms: Permanent, 40 hours per week THE TEAM Live Nation Entertainment is the largest live entertainment
About this role: Wells Fargo is seeking a Technology Operations Analyst (Workforce Planning). In this role, you will: Participate in initiatives and identify opportunities for technology operations Evaluate basic or tactical challenges that require research and evaluation
About BHP At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our
About BHP At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best
Acting Workforce Scheduling Analyst Job Description Summary The Acting Workforce Scheduling Analyst possesses a strong knowledge of scheduling and forecasting principles in a large multi-client Customer Solutions Contact Center environment. The Analyst is responsible for providing and maintaining optimal
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)! We are a collection of industry veterans and user-centered engineers using
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
ABOUT THE ROLE We are looking for a Capacity Planning Analyst to join our Business Intelligence/Data Analytics Team. This role owns the long-term and short-term staffing capacity models that ensure the organization has the right number of
• Determines queue personnel needs during times of heavy call volume. • Provides schedules for contact centers to ensure maximum performance. • Forecasts daily contact and technician availability. • Monitors incoming queues and ensures technicians are
Employment Agency: BSA Solutions Inc. Job Title: Production Planning & Scheduling Specialist Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 25,000 - PHP 35,000 (depending on experience)
Roles & Responsibilities: Oversee agent schedules and shift activities in real-time to effectively manage ongoing changes, agent adherence, and absenteeism. Continuously update and adapt skilling strategies throughout the day to ensure service level targets are consistently
Role Responsibilities Own the day-to-day management of SLT Calendars alongside the EA, prioritising competing demands and adapting quickly as plans shift across time zones, ensuring scheduling, communication and day-to-day execution, so priorities stay on-track and follow-through is
Company Description About Grab and Our Workplace Grab is Southeast Asias leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, weve got your back with everything.