The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of software/applications. It shall take part in managing laptops and desktops, both physical and virtual. This
The Director, People Operations Performance, Data and Continuous Improvement exists to enable effective, scalable People Operations delivery by strengthening the foundations on which delivery teams operate. This role is critical in a complex system and knowledge
Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for the agents