LOCATIONManila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
LOCATIONManila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
General Information Location Pasig Ayala 30th Job ID 12745 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Transcom is looking for talented individuals like you to join our awesome team! Be
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Position Title:Mgr Workforce Mgmt (PHL) Shift:6:00 PM to 3:00AM (Philippines) Job Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at
LOCATIONManila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
LOCATIONManila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
Salesforce Solutions Architect (Platform Enablement, Solution Design, and Best-Practice Implementation) Engagement Type: Full-time / Permanent Location: Satellite Office Location (preferred alignment with U.S. business hours) Working Hours: Requires overlap with U.S. Central Time business hours Reports To:
Role Overview We are seeking a highly skilled Senior Salesforce Administrator to play a critical role in enabling our sales and service organizations through effective, well-designed use of the Salesforce platform. This role goes well beyond ticket
Job Description Role Purpose Lead end-to-end CPS operations across Indonesia and Philippine, ensuring high-quality, timely data collection, panel health, operational excellence, cost optimization, transformation, and stakeholder satisfaction. Acts as the senior regional leader and primary point
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping
About the role Were seeking an experienced Customer Success Manager to join the organization. The organization is enterprise software for sales performance and employee engagement. Companies use our platform to recognise achievements, run competitions, track goals, and
Job Summary The Training Support Specialist is responsible for managing training data, developing Power BI dashboards, automating reports, and delivering actionable insights that support learning and development initiatives. This role serves as the primary resource for
Job Summary The Content Development Specialist is responsible for designing, developing, and maintaining comprehensive training curricula, learning materials, and educational programs focused on medical coding. This role partners with Coding Operations, Quality, Compliance, and Training stakeholders
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing. We specifically
About the Role Key Responsibilities: Build High-Impact Automations Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes. Operate as a Forward Deployed Engineer Work directly
About The Role Woolworths MarketPlus (WMP) is expanding its customer service capability to improve customer experience. The Learning & Development Specialist will execute onboarding, upskilling, and refresher training programs for our Manila-based customer service team. This
The FP&A Manager plays a key role in driving enterprise-wide financial planning, forecasting, performance management and strategic decision support across a diversified group of businesses. As an individual contributor, this role requires strong analytical capability, advanced
The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams consistently