Responsibilities include: Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems. Logging all calls, time spent, and activity inside the ticketing system. Reset passwords/PINs for users in Active Directory,
Overview of the Role The Site Reliability Specialist is responsible for providing operational support for identity, endpoint security, backup, patch management, and security administration across managed customer environments. This role ensures that identity services, endpoint protection,
The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access
Responsible for continuous monitoring of network health and serves as the first point of contact for network alerts. This role focuses on identifying connectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform
Job Title: IT Support Technician (Remote) Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST Location: Remote Job Description We are looking for a skilled Remote IT Support Technician to join our Managed Service Provider (MSP)
Responsibilities include: Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems. Logging all calls, time spent, and activity inside the ticketing system. Reset passwords/PINs for users in Active Directory,
