Overview We are hiring for a Senior Director, HR Tech and Transfer, who will lead Carenet’s enterprise HR technology, data, analytics, and process transformation strategy. This role will own the multi-year HR technology roadmap, lead the
Responsibilities: ● Manage daily attendance, staffing, queue coverage, and peak-hour protection. ● Monitor phone, email, and chat performance and take action before service levels fail. ● Coach agents on call control, AHT, hold time, quality,