As a Sr. Renewal Sales Specialist , you will manage high-value and complex customer accounts, ensuring strong retention and long-term contract renewals. You will play a key role in driving revenue growth through renewals, upselling, and
Job Description: Develop and maintain accurate workforce forecasts based on call volume projections, historical data, and business requirements Create and manage agent schedules that balance service level targets with operational efficiency and employee satisfaction Monitor and
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each