Position Overview We are a high-volume, full-service catering and venue hospitality company seeking a sharp, reliable Lead Response & Sales Support Specialist. This role is the first point of contact for inbound online leads. Your primary
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Company Description Launched in 2016, Simplesat delivers customer feedback clarity for high-volume support teams. Over 1,000 brands use us to run CSAT, CES, NPS, and 5-star surveys inside the tools their teams already live in, then
The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams consistently
Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time (AHT) Customer Experience (CX/CSAT) Resolution
You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs
Role Overview The Technical Coach II is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation