We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function. Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate
The Sr. Operational Excellence Consultant will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives. Position Responsibilities: Project / Service Delivery Responsible for executing the tasks assigned by the project manager which generally entail: Conducting
Job Description Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This
The Responsibilities: Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Implements and oversees the analytical approaches and
Apply today and start your journey with Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount
The Responsibilities: Develop and distribute Contact Center reporting. Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers
The Contact Centre Technology and projects team is a dynamic unit responsible for the workforce management, Technology and Projects for Canadian Division contact centers. The ability for our contact center teams to meet service level targets
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Job Description Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
IMA World Health, which is part of Corus International, has been present in Philippines since 1960s. Corus International is the parent of a family of world-class organizations working to deliver the holistic, lasting solutions needed to
Key Responsibilities Policy Development and Governance Author and maintain the Demand Planning Policy, defining the principles, authorities, escalation paths, and compliance requirements for all forecasting activities Establish governance cadences (monthly policy reviews, quarterly audits) to ensure adherence
Job Description: The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands. This role provides actionable intelligence to delivery teams across areas such as