About the Role We are seeking a highly skilled Level 3 (L3) Technical Support Engineer with deep expertise in network infrastructure and hospitality environments. This role serves as the highest level of escalation for complex network-related issues, including advanced
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the
The Solution Design Engineer will play a crucial role in providing pre-sales technical support, designing tailored solutions, and ensuring seamless integration of customer feedback into product development. Responsibilities of a Design Engineer: Provide pre-sales technical support to the sales team, including product
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership,