SPECIFIC DUTIES AND RESPONSIBILITIES Partner with the Operations Team to manage agent adherence, schedule conformance, and absenteeism Work with the Operations Team and the client (Bell) to identify, analyze, and provide recommendations to mitigate issues affecting
Work schedule: Predominantly Night Shift Work setup: Temporary Hybrid (Onsite once a week) Start Date: ASAP Work Location: BGC Taguig The Senior Telecom Analyst is a hands-on and dynamic role, maintaining the companys customer facing Contact Center