Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for
The Sales Agent supports the Regional Sales Manager in attaining the sales objectives based on Total Portfolio Selling (TPS) in the assigned district. He is responsible for complying the AKS (Attitude, Knowledge and Skills) parameters and build
Responsibilities Develop training materials, documentation, and resources that are clear, engaging, and tailored to different learning styles and proficiency levels. Conduct one-on-one and group training sessions covering travel booking systems, customer service protocols, and industry best