General Information City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Monday, July 27, 2026 Working time Full-time Ref# 20040031 Job Level Individual Contributor Job Type Internship Seniority Level Internship Description & Requirements About
DUTIES AND RESPONSIBILITIES: Supervise the assessment, validation, and settlement of insurance claims. Lead and mentor claims specialist, ensuring productivity and adherence to service standards. Handle escalated client inquiries and complaints, providing empathetic and professional resolutions. Ensure claims
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality