We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Role Overview: The Head of HR Strategy and Analytics leads strategic planning, workforce analytics, financial planning, policy management, and executive reporting for the HR function. This role provides data-driven insights that enable informed business decisions, oversees
Role Overview: The Head of HR Strategy and Analytics leads strategic planning, workforce analytics, financial planning, policy management, and executive reporting for the HR function. This role provides data-driven insights that enable informed business decisions, oversees
The WFM Real-Time Management (RTM) Specialist is responsible for monitoring and managing intraday operational performance to ensure optimal service levels and resource utilization. This role requires expertise in Verint Workforce Management tools, strong analytical skills, and
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each