Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps
About the Role We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are
Job Description: Perform installation and configuration of applications, operating systems, and end-user devices including desktops, laptops, printers, and mobility devices. Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and
The Role The L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring
You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thing
Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you. This role is