Overview Workforce Management Center of Excellence (CoE) Lead The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority
Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to
General Information City Cebu, Cebu City, Lapu-Lapu City, Mandaue City State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, September 15, 2026 Working time Full-time Ref# 20040584 Job Level Individual Contributor Job Type Experienced Seniority Level
Responsibilities: • Develop and maintain a 1–3 year workforce plan aligned with business growth and succession needs. • Design and update organizational structures, job levels, and reporting lines. • Analyze headcount, attrition, and skills gaps; provide workforce insights
Qualifications: Onsite – must be amenable to be assigned either JDN or 1Nito Graveyard shift Minimum of 2 years’ related experience in a BPO or shared services environment Reporting & Analytics: -Develop, maintain, and automate operational and
Responsibilities • Develop and implement workforce planning strategies aligned with business growth and succession requirements. • Design and maintain organizational structures, job grades, and reporting frameworks. • Conduct workforce analysis, including headcount, attrition, and skills gap assessments, and