Overview Workforce Management Center of Excellence (CoE) Lead The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM
Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to
Manager, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more
Company Description Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the
Job Description Summary: A leading consumer financial services firm is looking for an Assistant Vice President of Total Rewards. Reporting directly to the Vice President of Total Rewards, you will help develop and implement tailored Total
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
WHAT YOULL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor, and motivate teammates to consistently deliver excellent service Monitor real-time performance metrics and step in proactively when
YOUR NEXT CAREER MOVE STARTS HERE! Alorica is preparing in expanding our Content Moderation Team! Were looking for passionate and experienced professionals to join our growing team! 1.Sr. Operations Manager Responsibilities: Oversee the day-to-day operations of
Overview of the Role The Talent Acquisition Manager specializes in overseeing the whole recruitment process of the organization; ensuring efficiency and effectiveness to meet the organization’s hiring needs. Main responsibilities include: Lead recruitment process improvement initiatives,
WHAT YOULL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the companys mission, vision, and growth goals Oversee team supervisors and ensure consistent,
We are looking for an experienced and customer-focused Senior Group Lead to oversee team performance and day-to-day operations within a fast-paced Contact Center/BPO environment. The role will provide leadership, coaching, and operational direction to ensure the team
CallTek is looking for a detail-oriented and analytical WFM Real Time Analyst to join our growing team. The Real TIme Analyst will be responsible for managing workforce management processes to ensure that we have the right number
Employer of Record: BSA Solutions Inc. Job Title: Talent Acquisition Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 75,000 - PHP 100,000 (depending on experience) Work Arrangement: Office Based Work Schedule: Monday to Friday,
Job Title: Human Resources Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Work Arrangement: Office Based Gross Monthly Salary: PHP 70,000 - PHP 80,000 (depending on experience) Work Schedule:
The Sales Trainer is responsible for designing, facilitating, and evaluating training programs that develop high-performing sales representatives. The role focuses on onboarding, product knowledge, sales methodologies, customer engagement, coaching, certification, and continuous performance improvement while ensuring
Job Description: The Quality Assurance (QA) Manager is responsible for leading and managing the quality function across customer service, sales, technical support, or back-office operations within the BPO environment. This role ensures consistent delivery of high-quality
Company Description Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the
Employer of Record: BSA Solutions Inc. Job Title: Human Resources Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 70,000 - PHP 80,000 (depending on experience) Work Arrangement: Office Based Work Schedule: Monday to Friday,
Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines,
ALORICA CEBU HIRING | BASIC ACCOUNTS | PERFECT FOR FRESH GRADUATES & CAREER SHIFTERS | PAID TRAINING Looking to start your career in the BPO industry? Alorica Cebu is hiring for Basic Customer Service and Entry-Level