Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Directors strategy into an annual optimization roadmap, prioritized analytical studies, reporting standards, service commitments and measurable productivity objectives. Business
Property-specific optimization support. Deliver dedicated workforce analytics and optimization support for SEC in line with priorities, methods and reporting standards set by the Senior Manager, Workforce Optimization. Maintain a current understanding of the propertys operating model, workforce profile and
The Management Trainee is responsible for the: Ensured compliance with food safety, sanitation, and cleanliness standards while overseeing daily store operations Led sales-driving initiatives and customer engagement to meet or exceed performance targets Managed workforce planning, including
Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least Meets Expectations or
This role offers the opportunity to play a key part in creating a productive, efficient, and positive workplace experience across MITDC locations. By supporting site operations, facilities coordination, workplace services, and employee-focused initiatives, the Administrative Assistant
Associate Recruiter - Novaliches Your potential has a place here with TTEC’s award-winning employment experience. As an Associate Recruiter working onsite in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience
Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Directors strategy into an annual optimization roadmap, prioritized analytical studies, reporting standards, service commitments and measurable productivity objectives. Business
Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue performance, and
About the Role We are currently seeking a Senior Manager, BPO Operations to join our team in Quezon City, Metro Manila, Philippines. The Senior Manager, BPO Operations is responsible for leading the day-to-day delivery and performance
The Shift Manager is responsible for the: Ensured compliance with food safety, sanitation, and cleanliness standards while overseeing daily store operations Led sales-driving initiatives and customer engagement to meet or exceed performance targets Managed workforce planning ,
Summary of Responsibilities: Drive program profitability by meeting client KPIs and targets. Manage operations, including queue monitoring and adherence to service metrics. Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor
Responsible for: Delivering high-quality, engaging training solutions across a diverse suite of core centralized courses (including skills development and Train-the-Trainer programs). Equally, you will act as a key collaborative partner during new client implementations - working
Service Management Senior Analyst TTEC Digital is seeking a versatile Project Manager / Business Analyst to help drive technology initiatives that improve how our teams work, make decisions, and deliver services. This role partners across IT,
The Healthcare Operations Manager – Patient Access & Authorization is responsible for the overall management, performance, quality, and operational effectiveness of patient access functions, including pre-certification, prior authorization, insurance verification, benefits coordination, and related authorization support
Associate Recruiter Your potential has a place here with TTECs award-winning employment experience. As an Associate Recruiter working onsite in Novaliches, Quezon City, Philippines, youll be a part of bringing humanity to business. Our employees have
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time START DATE: AUGUST 14, 2026 Qualifications: Bachelor’s degree 1 to 2 years work experience in workforce management in a contact center environment 2 to 4 years overall
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time START DATE: AUGUST 14, 2026 Qualifications: Graduate of Bachelors Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science) 1 to 2 years work experience
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: Bachelors Degree 3 to 6 years scheduling experience. Voice contact center scheduling experience. Scheduling Tools (IEX, Verint, Genesys and Aspect etc.) Understanding for Occupancy, Utilization and SLA KPOs
The Service Delivery Operations Head is responsible for leading and managing end-to-end service delivery operations across Service Desk, Field Support Services (FSS), and Account Service Management (ASM) teams. This role ensures operational excellence, SLA/KPI compliance, client