Acting Workforce Scheduling Analyst Job Description Summary The Acting Workforce Scheduling Analyst possesses a strong knowledge of scheduling and forecasting principles in a large multi-client Customer Solutions Contact Center environment. The Analyst is responsible for providing and maintaining optimal schedules for
Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, weve tirelessly delivered on our promise to customers sending money globally, providing secure, simple,
About this role: Wells Fargo is seeking a Technology Operations Analyst (Workforce Planning). In this role, you will: Participate in initiatives and identify opportunities for technology operations Evaluate basic or tactical challenges that require research and evaluation
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best
Position Title:Mgr Workforce Mgmt (PHL) Shift:6:00 PM to 3:00AM (Philippines) Job Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels.
Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Directors strategy into an annual optimization roadmap, prioritized analytical studies, reporting standards, service commitments and measurable productivity objectives. Business
Contact Center Expert- Workforce Management Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Roles & Responsibilities: Oversee agent schedules and shift activities in real-time to effectively manage ongoing changes, agent adherence, and absenteeism. Continuously update and adapt skilling strategies throughout the day to ensure service level targets are consistently
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps
Job Title:2026 Workforce Management GVPKP Job DescriptionThe Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is
Workforce Management Analyst - Freelance, Remote Department: Specialized Roles Employment Type: Full Time Location: Philippines Reporting To: Client via Magic Compensation: $5.00 / hour Description About the Client Our client is a pioneering health and wellness company
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career
The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and
Property-specific optimization support. Deliver dedicated workforce analytics and optimization support for SEC in line with priorities, methods and reporting standards set by the Senior Manager, Workforce Optimization. Maintain a current understanding of the propertys operating model, workforce profile and
What this Job Entails: As a Workforce Management (WFM) Specialist, you will be responsible for end-to-end operational scheduling, forecasting analysis, and queue optimization across global support teams (AMER, APAC, EMEA). Utilizing Verint WFM, you will manage demand data,
The Management Trainee is responsible for the: Ensured compliance with food safety, sanitation, and cleanliness standards while overseeing daily store operations Led sales-driving initiatives and customer engagement to meet or exceed performance targets Managed workforce planning, including