Job Mandate Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject
Basic Functions Generates schedules accordingly to meet business requirements, enabling superior customer service. Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. Monitors the queue
Basic Functions Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors
TECHNICAL CONSULTANT (Power Platform Developer) About the role We are looking for a Power Platform Developer (internal title is ‘Technical Consultant’) with strong Power Platform capability and a genuine consulting background. The role sits within an
Internal Requisition: Driver Recruiting Support Reports To: Recruiting Supervisor / Director of Recruiting Location: Remote (Overseas – aligned to U.S. recruiting hours) Position Summary This role provides front-end recruiting support by managing initial candidate screening and
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center