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CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Responsibilities Participate in the design and implementation of customer engagement solutions such as Salesforce Data 360 (Data Cloud), Salesforce Marketing Cloud Next/Engagement, Adobe Campaign, Braze and related MarTech platforms Analyze business requirements, facilitate workshops, challenge client
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