Role Functions: Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies. Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver
Service Desk Trainer -Greenhills, San Juan Providing ‘Best in Class’ services to end users. The Service Desk Trainer is responsible for designing, delivering, and continuous improvement of onboarding and skills development programs for Service Desk analysts,