The Role: The Quality Manager at Travel Expedia will be responsible for ensuring the highest standards of quality across all travel services and products. This role involves overseeing quality assurance processes, implementing best practices, and leading a
If you are interested in this position, please 1) APPLY through LinkedIn 2) EMAIL and include a cover letter, resume and salary requirements. 3) Share a brief overview of reservations and guest management experience 4) Attach
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support,
ROLE OVERVIEW We are seeking a Guest Support & Operations Analyst to manage overnight guest communications and support key backend operations. This role combines guest relations, reservation management, and administrative tasks to ensure seamless service and
Job description: GDS Travel Specialist | Manila Location: Pasay, Bridgetowne, Taguig, Silver City Salary: 23,000 - 45,000 (depends on the location) Job Type: Full-time, Permanent Shift: Night Shift / Graveyard Education: High School / SHS /
