Position Title:Manager Workforce Management Shift:7:00 PM to 4:00AM (Philippines) Job Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels.
Position Responsibilities Offers solution to customers based on the Knowledge article provided. Process transaction and coordinate with other departments and document significant discussions or complaints. Complete ongoing training to stay abreast of Products, industry, services, and
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth,
The Senior Information Risk Management (IRM) Analyst will support GWAM Risk – Cybersecurity Operations by performing information risk assessments, executing established risk management workflows, and supporting key operational activities such as issue and corrective action plan
Key Responsibilities: Strategic HR Planning: Scale a new business unit from inception ensuring compliance with local labour laws. Develop HR Strategies, Policies and procedures to support organizational growth and employee development. Forecast workforce needs and plan recruitment
As a forward-thinking AI Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, Azure/Microsoft Foundry, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration
Position Title:Mgr Asst Customer Care (PHL) Shift:9:00 PM to 6:00AM (Philippines) Job Description: Responsible for serving as the operations point of contact in for day to day operations, including but not limited to, facilitating issue resolution,
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter –
As a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team. List of Functional Responsibilities: Set priorities for
About the Team: A career within People and Organisation services will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating
The MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination, control, analysis, and visualization of information in the organization. In addition, this position
Responsibilities: Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure
The WFM Real-Time Management (RTM) Specialist is responsible for monitoring and managing intraday operational performance to ensure optimal service levels and resource utilization. This role requires expertise in Verint Workforce Management tools, strong analytical skills, and a solid
Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance. This role
Monee is a leading digital payments and financial services provider in Southeast Asia. Monees offerings include mobile wallet services, payment processing, credit offerings , and related digital financial services and products. Monee Credit is the financing
Role Overview Leads a team of Workforce Management (WFM) Supervisors and Analysts to provide operational support. Responsible for Workforce Management and service delivery to both internal and external stakeholders. Manages WFM teams across 3–5 client accounts, ensuring effective
About the Team: A career within the Technology and Workforce Transformation services will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on
The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life’s customer experience, business, and productivity
Summary of the role As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. List