Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
Role Summary We are looking for a Telephony Developer to design, develop, and maintain contact center telephony systems, including IVR and call flow solutions. This role focuses on improving customer experience, supporting system enhancements, and ensuring
Minimum Qualifications: - Candidate must possess at least Bachelors / College Degree in Computer Science / Information Technology or equivalent - Fast learner, not afraid taking on new technologies, tools and challenges - Excellent English communication
Develop call flow scripts and assess • At least 3 years experience on coding and development on Voice Solutions • Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform • Design