Job Title: Quality Assurance Manager – Healthcare Location: Cebu, Philippines Qualifications: College graduate (required) Requirements / Skills: Solid knowledge of the healthcare domain Strong understanding of quality assurance processes and standards Experience in managing QA functions
Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team
Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
Team Lead - Financial Technology Are you a motivated and results-driven leader with a passion for customer service and team development? At FIS, youll have the opportunity to work on some of the most challenging and
WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center