Overview The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer
Purpose of the Role: The Production Supervisor leads and motivates tradesmen to safely deliver high-quality work that meets project plans and standards. This role ensures that work is executed efficiently, on time, and in full alignment with
HOTEL DESCRIPTION The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and service
POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable
Work Setup: Onsite (Cebu) Account/Category/Campaign: Operations Non-Negotiable Requirements: Preferably with Travel background No specific number of months or years of experience required Key Responsibilities Team Leadership: Hiring, training, scheduling, and evaluating employee performance. Operational Efficiency: Monitoring,
DUTIES AND RESPONSIBILITIES: Supervise the assessment, validation, and settlement of insurance claims. Lead and mentor claims specialist, ensuring productivity and adherence to service standards. Handle escalated client inquiries and complaints, providing empathetic and professional resolutions. Ensure claims
-Production Management: Direct daily food processing and prep activities. Develop and implement production schedules to ensure steady, uninterrupted supply for all restaurant outlets. -Quality Assurance (QA) & Food Safety: Enforce strict adherence to safety standards, sanitation, and
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Job description: Qualifications: Bachelor’s Degree in Business Administration or similar At least 5 years’ related retail work experience in a managerial role Willing to be assigned: Cebu Annex, City Mall Danao, Consolacion, Seaside Job Summary Responsible
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
Job Expectations: Position Type: Experienced - Lead/Supervisor Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - IT Park, Cebu City Work Schedule: Weekdays; Night/Rotating Shift Industry: IT Consulting & Services (BPO) About the
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose
Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose
Essential Functions/Core Responsibilities Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume
Location: Cebu (Onsite) Availability: Immediate joiners preferred Job Summary: The Operations Supervisor (Team Leader) will lead and manage a team of B2B sales agents within a BPO/call center environment. This role is strictly focused on driving B2B
Position: Wellness Store Advisor Reports to: Customer Supervisor/Customer Manager Department: Retail Sales & Operations Job Summary The main role of the Wellness Store Advisor is to ensure that every customer interaction results in a very positive experience
Job Mandate Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject