Purpose of the Role: The Production Supervisor leads and motivates tradesmen to safely deliver high-quality work that meets project plans and standards. This role ensures that work is executed efficiently, on time, and in full alignment with
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable
Manager, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do
In this role, youll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
HOTEL DESCRIPTION The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event
We are looking for a motivated and experienced BPO Supervisor to lead and manage a team of customer service representatives. The Supervisor will oversee daily operations, drive team performance, provide coaching and support, and ensure that service quality,
SUP M2 001 – Senior Supervisor, Services & Support 1. Role Summary The Senior Supervisor, Services & Support overseas and coordinates service and support operations across multiple teams or complex operational units, ensuring stable, consistent, and high-quality service
The ideal candidate will be responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets. You will work to foster client loyalty and expand our brand presence. The ideal candidate
Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by
About the Role The Area Leader is responsible for overseeing multiple restaurant locations in Cebu, ensuring consistent operational excellence, guest satisfaction, food quality, and people development across Front of House (FOH) and Back of House (BOH)
Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by
We are looking for an experienced and customer-focused Senior Group Lead to oversee team performance and day-to-day operations within a fast-paced Contact Center/BPO environment. The role will provide leadership, coaching, and operational direction to ensure the
Job Description Position: Retail Applications Team Lead (B3) Organisation: Retail Applications Location: Cebu, Philippines Role Overview The Retail Apps Team Lead provides operational and people leadership within a second‑level retail support environment. The role acts as
Strategic Leadership • Translate business objectives into a Quality Analytics & Insights strategy. • Develop and execute initiatives that improve customer experience, First Contact Resolution (FCR), quality performance, revenue protection, and operational efficiency. • Lead organizational
Job Description: The Quality Assurance (QA) Manager is responsible for leading and managing the quality function across customer service, sales, technical support, or back-office operations within the BPO environment. This role ensures consistent delivery of high-quality
Job Description: The Quality Assurance (QA) Manager is responsible for leading and managing the quality function across customer service, sales, technical support, or back-office operations within the BPO environment. This role ensures consistent delivery of high-quality
Job Description: The Quality Assurance (QA) Manager is responsible for leading and managing the quality function across customer service, sales, technical support, or back-office operations within the BPO environment. This role ensures consistent delivery of high-quality